This Privacy Notice (the “Privacy Notice”) relates to  National Kitchen and Bath Association (“we”, “us”, “our” or “NKBA”) and can be found at the website NKBA.org website (the “Site”).  We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:

• Your rights
• The personal information we collect about you
• What we do with your information, and
• Who your information might be shared with.

The end of this Privacy Notice contains additional information for residents of California, Canada and the European Union.

Site Terms of Use and Member By-Laws

Your use of the Site is also subject to the Site’s Terms of Use. If you are a member of the NKBA (“Member”), you are also bound by the NKBA By-laws, Standards of Conduct, and Policy Manual.

Changes to the Site and this Privacy Notice

The Site and these all or any portion of these Term of Use policies are subject to change and your use of the Site following any changes means that you accept the revised policies.  If we amend any of these policies, where required by law, we will post the changes at least 30 days before the amendment takes effect. Therefore, please periodically check this page for changes.  We will also notify Account holders (as “Account” is defined in the Site’s Terms of Use) when these policies change by sending an email to the email address the Account holders used to log into their Account; when required by law, such notice will identify new provisions and changes relative to the previous provisions, the effective date of the change, and the fact that you may terminate your Account or membership in the NKBA in lieu of accepting the changes.

If you need extra help

If you would like help reading or understanding this notice (e.g., it is difficult for you to read or understand this Privacy Notice is in its current font size or format), please contact us.

About Us 

The National Kitchen and Bath Association is a non-profit trade group that promotes professionalism in the kitchen and bath industry.

How you can contact us

Please contact us if you have any questions about this Privacy Notice or the information we hold about you.

If you wish to contact us, please:

• Send an email to DMCA@NKBA.ORG;
• Write to us at The National Kitchen and Bath Association, 1 West Broad Street, Suite 300, Bethlehem, PA 18018;
• If in U.S., call us toll-free at (800) THE-NKBA.

Useful Words and Phrases

Please familiarize yourself with the following words and phrases as they have particular meanings in the EU Data Protection Laws and are used throughout this Privacy Notice:

Personal Data

Means any information from which a living individual can be identified.

This will include information such as telephone numbers, names, addresses, e-mail addresses, photographs, voice recordings. It will also include expressions of opinion and indications of intentions about people (and their own expressions of opinion/intentions).

It will also cover information which on its own does not identify someone but which would identify them if put together with other information which we have or are likely to have in the future.

Special Categories of Personal Data

Means any information relating to:

• Racial or ethnic origin;
• Political opinions;
• Religious beliefs or beliefs of a similar nature;
• Trade union membership;
• Physical or mental health or condition;
• Sexual life; and
• Genetic data or biometric data for the purpose of uniquely identifying you.

Process or Processing

This covers virtually anything anyone can do with Personal Data, including:

• Obtaining, recording, retrieving, consulting or holding it;
• Organizing, adapting or altering it;
• Disclosing, disseminating or otherwise making it available; and
• Aligning, blocking, erasing or destroying it.

What Information Do We Collect?

We collect different information about Members of the National Kitchen and Bath Association than we do non-members of the NKBA.  We also collect information from visitors to our Site including visitors who purchase products from our NKBA store (“Site Visitors”), and the information we collect from Site Visitors may depend on whether the visitor is a Member or non-Member.

Personal information provided by you

We collect and Process personal information about you (including contact information such as your name, address, email addresses, mailing addresses and phone numbers (“your Contact Information”) as follows.

• When you register as a Member, we use your Contact Information to manage your NKBA membership, log you into the Site, tailor and personalize your experience when using the Site, monitor Site usage to improve our membership services, and notify you of changes to the rules and policies of the NKBA (such as changes to this Privacy Policy, the NKBA’s By-Laws, or the Site’s Terms of Use). We also use your Contact Information to contact you with information about upcoming NKBA events, a service that you may opt out of at any time.  Providing the NKBA with your up to date Contact Information is a condition of membership in the NKBA.
• If you are a Member or specifically requested a subscription to NKBA’s newsletter, we also use your Contact Information to send you our newsletter, which contains articles, announcements (e.g., NKBA-sponsored or related events) and other items that the NKBA believes may be of interest to its Members. If you are subscribed to the newsletter, as a Member or otherwise, you may unsubscribe from the newsletter at any time by clicking the relevant unsubscribe link in the email or by contacting us.
• Members have the right to post Personal Data to a publicly-accessible page on the Site (“Public Profile Information”). When you opt to display your Contact Information or other Personal Data on your publicly-available profile page on the Site, we store that information for the purpose of allowing Members, Site Visitors, or other third party requesters to find it during a search using the Site’s search functionality (or on occasion with NKBA’s manual assistance), view it in search results, and to view it on your publicly-available profile page.
• When you purchase products in the NKBA store, we use your Contact Information for billing and shipping purposes and to send you direct marketing information if you have consented to us sending you such information.
• When you visit the Site, the NKBA may use the IP address or Member identification of Site Visitors to store Site navigation information. See the section regarding cookies below for more information.  We do not collect any Special Categories of Personal Data and will only store it if you provide it as part of your Public Profile Information. If you include any Special Categories of Personal Data in your Public Profile Information, other Members and Site Visitors may view it.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can.

Why Do We Process Your Data?

We use your Personal Data for the purposes set forth in the section “Personal information provided by you” and the purposes listed in this section. We are allowed to do so on certain legal bases go to section on “How is Processing Your Personal Data Lawful” which provides more detail on how processing your personal data is lawful.

1. Monitoring and recording communications

We may record communications with you (such as telephone conversations) for the purpose of training and we will advise you on the call if we are recording the call.

2. Marketing

We may ask you to confirm whether you would like us and other businesses that we specify to send you marketing messages when you tick the relevant boxes when you register as a Member or when you buy products from us in the NKBA store.

If you have consented to receive marketing from us, you can opt out at any time. See ‘Your Rights’ for further information.

3. Use of cookies and navigation devices

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use the Site. Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. By not using cookies, some of services on the Site may not function properly. To find out more about cookies, visit http://www.aboutcookies.org/.

We use cookies on our Site. We do this to tailor and personalize Member and Site Visitor experience, for authentication and to provide persistent sessions (e.g., keeping Members logged into their account between sessions by storing a hashed code uniquely identifying the Member), and to log technical problems that occur while Site Visitors are using the Site.   We may also use cookies to monitor and store, on an anonymized, aggregated or statistical basis: date and time of visit to Site, pages visited on the Site, IP address, browser type and version number (e.g., Internet Explorer 11, Google Chrome 55), platform type (e.g., Windows, Macintosh), referring sites (including search engines used), geographic location, Internet service provider (ISP), screen size, device type (desktop, tablet), new or returning, device type (e.g., MacBook Pro, Samsung Galaxy), and temporary session preferences (e.g., text size, color theme). If you are a Member then we may deduce your navigational behavior on our Site for the purposes of understanding what our Members are interested in and how we can upgrade our Site to accommodate those interests.

Tracking

Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. When a user turns on DNT, the browser sends a message to websites requesting that they don’t track the user. NKBA does not monitor any privacy preferences stored in DNT and will not therefore respond to or action any Do Not Track preferences that you may log in DNT. For more information about DNT, visit www.allaboutdnt.org.

If you are a Member we monitor your use of our Site through our third-party service providers, so we can both improve our Site and alert you to tasks that you may not have completed on the Site, for example failing to complete a job post in the Members section of the Site.

Third parties (including social media platforms) may collect personal information about your online activities over time and across different websites, including your use of the Site. This Privacy Policy does not apply to, and we are not responsible for, the practices of third parties that collect your personal information.

When Will We Delete Your Data?

The table below provides details about how long we will process your Personal Data.

Data we process	How long this will be held for
Your Contact Information and Public Profile Information as a Member	The life of your Membership plus 3 years unless you are a certified Member in which we case we retain the information that is necessary to prove you attained certification.We do this in case you decide to rejoin NKBA as a certified Member. If you request us to delete your certification information after you cease to be a certified Member then we will do so but if you want to rejoin you will have to go through the whole recertification process again.
If you purchase products from the NKBA store, your name, address and email address	3 years from the date of the purchase

How Is Processing Your Personal Data Lawful?

We are allowed to process your personal data for at least the following reasons and legal basis in accordance with EU Data Protection Law:

Consent

You have given consent, such as opting in.  We only send you unsolicited marketing materials if you have consented and opted in.

Contract

It is necessary for the performance of your Membership contract with us, which includes NKBA’s By-laws, Standards of Conduct, Policy Manual and the Site’s Terms of Use. If we do not process your Personal Data then we will not be able to fulfill our obligations to you as a member of NKBA.

It is necessary for the performance of your contract for the purchase of products from the NKBA store; if we do not process your personal data we cannot process your purchase and ship the products to you.

Legitimate interest

Processing your Personal Data is also legal if it is based on our ‘legitimate interests’ for example, we analyze Members’ behavior on our Site to adapt the Site to ensure that we are providing information that is relevant for our Membership and we may send you marketing information about our products and services, To do so, we have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that we do not intentionally intrude on your privacy more than necessary.

Manifestly public personal data

• The data has been manifestly made public for example special categories of personal data that you place on the publicly accessible page.

Legal claims

• We are establishing or defending a legal claim.

How We Keep Your Data Secure

We use technical and organizational measures to safeguard your Personal Data.  For example, we use secure connections on our website when you register as a new Member or buy anything from our NKBA store and provide your Contact Information.  This means that we convert your data into data that makes it harder for hackers to access your Personal Data on our Site (excluding the Personal Data you include in your Public Profile Information).

While we endeavor to use reasonable physical, organizational, technical and administrative procedures to protect to safeguard your Personal Data, no data transmission or storage system can be guaranteed to be perfectly secure.  For at least this reason, we cannot guarantee the security or integrity of any Personal Data that is transferred from you or to you via the internet. If you have any particular concerns about your information or have reason to believe that your interaction with us is no longer secure, please contact us.

Who Will Have Access To Your Personal Data?

We may disclose your personal data to NKBA’s service providers for the purpose of obtaining their assistance with the Site and managing Member-related data.  Key service providers who may access your Personal Data are:

• Amazon web services (“AWS”) AWS host the Site and provide us with certain technical support services; and
• Intercom and Mixpanel provide data analysis services to us to help us tailor the Site for our Site Visitors and Members and provide relevant messaging and marketing to our Site Visitors and Members.

The above service providers are data processors which means they process Your Personal Data on our documented instructions only.

We also share your Personal Data with Shopify who process your payment information when you buy something from the NKBA store. We pass your name, address and payment card information to them. They are a data controller of your Personal Data in their own right as a payment process provider. Please see their web site at https://www.shopify.com/legal/privacy for a copy of their privacy notice.

The NKBA is based in and your Personal Data is primarily stored in the United States.  As such, and to the extent it is lawful, your Personal Data may be disclosed to or accessible by United States federal or state law enforcement.

The NKBA may aggregate and/or anonymize the Personal Data it collects and provide the aggregated and/or anonymized data to third parties for analytic or marketing purposes.

Transfers of your information out of the EEA

• As NKBA’s primary servers are located in the United States, your Personal Data will be transferred to the United States or another country located outside the European Economic Area, for the purposes described in this Privacy Policy.  This transfer is necessary in order for us to manage membership in the NKBA.

Notice To European Union Residents

Definitions

• NKBA is a “Data Controller” for the purposes of the General Data Protection Regulation (GDPR) 2016/679 (“”EU Data Protection Laws”).
• A “data controller” means any person who determines the purposes for which, and the manner in which, any personal data are processed.
• A “data processor” means any person who processes data on behalf of the data controller.
• “Information Commissioner” means the UK Information Commissioner who is responsible for implementing, overseeing and enforcing the EU Data Protection Laws.

If you are a data subject for the purposes of the EU Data Protection Law you have the following rights under that law.

• The right of access to Personal Data relating to you
• The right to correct any mistakes in your Personal Data
• If technically feasible, the right to have a copy of your Personal Data ported to you
• The right to ask us to stop contacting you with direct marketing
• Rights in relation to automated decision making
• The right to restrict or prevent your Personal Data being processed
• If technically feasible, the right to have your Personal Data ported to another Data Controller (e.g. if you decide to contract with a different organization)
• The right to erasure
• The right to withdraw consent

These rights are explained in more detail below, but if you have any comments, concerns or complaints about our use of your personal data, please contact info@nkba.org.  We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months. Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

Right to access personal data relating to you

You may ask to see what Personal Data we hold about you and be provided with:

• A copy;
• Details of the purpose for which it is being or is to be processed;
• Details of the recipients or classes of recipients to whom it is or may be disclosed, including if they are overseas and what protections are used for those oversea transfers;
• The period for which it is held (or the criteria we use to determine how long it is held);
• Any information available about the source of that data; and
• Whether we carry out an automated decision-making, or profiling, and where we do information about the logic involved and the envisaged outcome or consequences of that decision or profiling.

Requests for your Personal Data must be made to NKBA via GDPR form in writing and a copy will be retained on your file. If and to the extent the Site provides such functionality, you may also be able to obtain a copy of your information via such functionality.

To help us find the information easily, please give us as much information as possible about the type of information you would like to see.

If, to comply with your request, we would have to disclose information relating to or identifying another person, we may need to obtain the consent of that person if possible. If we cannot obtain consent, we may need to withhold that information or edit the data to remove the identity of that person if possible.

There are certain types of Personal Data which we are not obliged to disclose to you, which include personal data which records our intentions in relation to any negotiations with you where disclosure would be likely to prejudice those negotiations.

Right to correct mistakes in your information

You can require us to correct any mistakes in your Personal Data which we hold free of charge. If you would like us to do this, please:

• Email, call or write to us as described in the section below regarding “How can you contact us?”
• Let us have enough information to identify you, such as the email you provided if and when you registered as a Member, and
• Let us know the information that is incorrect and what it should be replaced with.

If you are a Member, you may also be able to correct the mistake by logging into the Site and navigating to the page that lists your Contact Information or Public Profile Information.   If the information is not correctable via the Site, you may correct it as described above.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please see the section on “Right to withdraw consent”

Rights in relation to automated decision taking/making

We do not currently carry out any automated decision making.

Right to prevent processing of personal data.

You may request that we stop processing your Personal Data temporarily if:

• You do not think that your data is accurate. We will start processing again once we have checked whether or not it is accurate;
• The processing is unlawful but you do not want us to erase your data;
• We no longer need the Personal Data for our processing, but you need the data to establish, exercise or defend legal claims; or
• You have objected to Processing because you believe that your interests should override our legitimate interests.

Right to erasure

You can ask us to erase your Personal Data where:

• You do not believe that we need your data for the purposes set out in this Privacy Notice;
• You have given us consent to process your data, you have withdrawn that consent and we cannot otherwise legally process your data;
• You object to our processing and we do not have any legitimate interests that mean we can continue to process your data; or
• Your data has been processed unlawfully or has not been erased when it should have been.Copies of your personal data (Data portability)You may ask for an electronic copy of your personal data which we hold electronically and which we process when we have entered into a contract with you. You can also ask us to provide this directly to another party.

Right to withdraw consent

You have the right to withdraw consent you have given us at any point. This is a vital and necessary aspect of consent, and we are aware that you may wish to withdraw consent at any time.  The following table lists the various ways in which you may withdraw your consent.

Purpose for which consent was obtained from you:	How you have given your consent:	How you can withdraw consent
To receive direct marketing by e mail	Tick box on the NKBA site	Go to notifications

What will happen if your rights are breached?

Depending on the applicable jurisdiction, you may be entitled to compensation for damage in the event your right of privacy is breached. By way of example, if you are a resident of the EU, you may be entitled to compensation for damage caused by contravention of the Data Protection Laws.

Complaints to the regulator

It is important you read this Privacy Notice – and if you do not think that we have processed your data in accordance with this notice – you should let us know as soon as possible. Similarly, if you are a resident of the European Union you may complain to the Information Commissioner’s Office, in which case information about how to do this is available on the website at www.ico.org.uk.

Notice to California Residents

Under California law, California residents may request a list of all third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and would like to receive such a list, please contact us at the mailing address listed in the “Contact” section of the Site.  For any such request, include the statement “California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. Please provide enough information for us to determine if this applies to you. You must also attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, email, or by facsimile, and we are not responsible for notices that are not labeled or sent properly or that do not have complete information.

Notice to Canadian Residents

In certain Canadian jurisdictions you may have the right to request access to any of your personal information that we hold about you. You may withdraw consent to our further use of your personal information subject to legal and contractual restrictions at any time. To enquire about your right to request access or to withdraw consent please contact NKBA’s privacy officer at privacy@NKBA.org.

The following terms (“Terms of Use”), along with any other Policies that may apply to you as a Member of the NKBA or visitor of the NKBA.org website, govern your use of the NKBA.org website, including all content, features, services and web software found or used via the NKBA.org website.

Changes to These Terms of Use

The Site and all or any portion of these Term of Use are subject to change and your use of the Site following any changes means that you accept the revised policies.  If we amend any of the policies, where required by law, we will post the changes at least 30 days before the amendment takes effect. Therefore, please periodically check this page for changes.  We will also notify Account holders when these policies change by sending an email, to the email address they use to log into their Account, that identifies new provisions and changes relative to the previous provisions, the effective date of the change, and the fact that you may terminate your Account (or NKBA membership) in lieu of accepting the changes.

If you have any questions regarding these Terms of Use or our other policies, please feel free to contact us at info@nkba.org.

Definitions

In addition to the terms defined elsewhere in these Term of Use, the following terms have the following meanings for the purposes of these Terms of Use.

“Member” means a member of the NKBA.

“NKBA”, “we”, “us”, “our” and the like, refer collectively and individually to the National Kitchen and Bath Association and its service providers.

“Policies” means these Terms of Use, NKBA’s Privacy Policy and, if you are a Member, NKBA’s By-laws and Standards of Conduct.

“Site” refers to the NKBA.org website, including the content, features, services and web software provided via the Site.

Accounts

In order to access some of the features of the Site, you have to have to create an account (an “Account”) using a temporary password provided to you by NKBA.  By setting up an Account and using Account-related services, you represent and warrant that you are at least 18 years of age and able to form legally binding contracts under applicable law.  Accounts are not intended for use by minors.  As of the Effective Date of these policies (listed below), Accounts are only available to Members and subscribers to NKBA’s Knowledge Base.

When you create your Account, you will be required to provide personally-identifiable information, including your name and how we can reach you in connection with NKBA matters (e.g., an email address, mailing address and phone number that you used for communications of a commercial nature). You represent and warrant to NKBA that all information you submit when you create your Account is accurate and complete, and that you will keep such information up to date.  You are solely responsible for the activity that occurs on your Account, whether authorized by you or not, so you must keep your Account information secure, including without limitation your Account ID (which may be an email address), password, and where applicable, payment method(s).  You must notify NKBA immediately of any breach of security or unauthorized use of your Account. NKBA is not liable for any loss you incur due to any unauthorized use of your Account.

NKBA shall have the right to suspend or terminate your Account for any violations of these Terms of Use or other applicable policies, including NKBA’s privacy policy.

Your Content

For the purposes of these policies, “Your Content” means any content (including text, photographs, videos, three-dimensional models, sound files, or any other audio, visual or tactile information) that you or someone on the your behalf submits to the NKBA for the purposes of making the content accessible to visitors of the Site.  If you are a Member, “Your Content” automatically includes any content that is posted on your publicly-accessible page on the Site or consulting/employment opportunities you post to Site using your Account ID and password.

You retain all of your ownership rights in Your Content.

By submitting Your Content to NKBA, you agree to grant and hereby do grant to the NKBA the non-exclusive, royalty-free, world-wide right to use, reproduce, distribute, perform, and display Your Content without any accounting, royalty or any other obligation owed to you, and waive any applicable moral rights in favor of NKBA, its designees and sublicensees, all to the maximum extent permitted by law; provided, however,  these Terms or Use do not grant the NKBA the right to reproduce or distribute Your Content for the purpose of promoting third party products or services without your consent.

To the extent Your Content contains imagery such as photos or videos, the software used to maintain and display Your Content may automatically resize, crop or adjust the color of your Content, and may modify the meta-data or image data itself to identify the NKBA and/or the URL of the Member’s profile page on the Site.

You may remove Your Content from the Site in your sole discretion.  When you remove Your Content, it may take a commercially reasonable amount of time for the deletion to take effect.  NKBA may continue to retain a copy of Your Content for archival purposes until it is no longer required to be retained for NKBA’s reasonable business purposes.  NKBA is not obligated to remove Your Content from other data with which it has been aggregated for analytical purposes and not readily excised.

You represent and warrant that you own all necessary right, title and interest in Your Content.  You also represent and warrant that the reproduction, distribution, display, and performance of Your Content on the Site, and the use of Your Content by NKBA consistent with these policies, by NKBA, its successors, assigns or sublicensees does not violate any applicable law or the rights of any entity (e.g., arising out of statutes, regulations, contracts or common law) including, by way of example only, intellectual property law (e.g., copyright or trade secrets) or the privacy rights of any entity or person.    Lawful or not, your Content must not include any (a) harassing, defamatory, libelous, threatening or demeaning content, (b) content that is discriminatory or offensive based on race, gender, religious belief, disability or sexual orientation, or ethnicity, (c) content promoting damage or injury to any person or property, (b) nudity or obscenities, (c) personally-identifiable information of anyone other than you, or (d) viruses, Trojan horses or the like, or information intended to disrupt operation of the Site or the NKBA, or (e) information that you know or have reason to know is inaccurate, misleading or deceptive.

This policy does not obligate NKBA to display Your Content on the Site.  NKBA may remove any or all of Your Content from the Site at any time without prior notice and in its sole discretion.  Although it is not obligated to do so, NKBA will typically remove a Member’s content after their membership expires.

Our Content

NKBA’s and its vendors’ names and logos displayed on the Site constitute trademarks, trade names, service marks or logos owned by or licensed to NKBA and its vendors and ownership thereof and goodwill associated therewith remains with NKBA, its vendors or their respective licensors, as applicable.

Subject to your compliance with these policies, you may access, view and display the Site on equipment under your sole possession and control.  You may not include or embed any portion of the Site in any advertising, other websites or any other content without NKBA’s permission. You may not modify, adapt, create derivative works based on, distribute, sell, transfer, lease, decompile, disassemble, reverse engineer, or remove any proprietary notices or labels from, any portion of the Site, and you must use the Site in accordance with applicable law.

If you submit suggestions for changes to the Site to NKBA, you grant to NKBA an irrevocable, transferable, royalty-free, worldwide and perpetual right to implement and use such suggestions in connection with the Site and waive any applicable moral rights in favor of NKBA.

Links to Other Websites

This Site may include links to other websites that are not owned or controlled by the National Kitchen and Bath Association.  By way of example, Members may post links to other websites on their profile pages.

NKBA does not endorse the products, services, or views expressed in linked websites or warrant the accuracy of any of the information on them, and we cannot control the content on these sites. In addition, these other sites have their own privacy policies and terms of use, which may differ from the privacy policy and terms of use of NKBA.   NKBA is not liable or responsible for any damage or liability you may incur arising out of the use of websites to which the Site links but is not under the ownership or control of the National Kitchen and Bath Association.

Digital Millennium Copyright Act

If you are a copyright owner or an agent thereof and believe that any content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our DMCA agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

(a) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(b) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

(c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;

(d) Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;

(e) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

(f) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You may direct copyright infringement notifications to our DMCA agent.

If Your Content is removed based on a copyright infringement notification submitted to our DMCA agent, we will notify you promptly using the email address you provided with your Account. If you believe Your Content was improperly removed based on the assertion that it infringes the copyright rights of another, please contact our DMCA agent for instructions on how to submit a counter notification (see 17 U.S.C 512(c)(3) for further detail). A successful counter notification will cause your removed Content to be reposted in 10-14 days.

Please also be advised that if our DMCA agent receives more than one copyright infringement notification as a result of content posted to your Account, and no counter notification is submitted, we will send you a warning using the email address you provided with your Account. If a successful counter notification is still not submitted, any subsequent notification we receive as a result of content posted to your Account may result in termination of your Account.

You may contact our DMCA agent by email at DMCA@NKBA.ORG or by mail at Attention: DMCA Agent, The National Kitchen and Bath Association, 1 West Broad Street, Suite 300, Bethlehem, PA 18018.

Disclaimer

You understand that when using the Site, you will be exposed to content from a variety of sources, and that NKBA is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content.

You should always seek the advice of qualified professionals that are knowledgeable about the federal, state, provisional/territorial or local requirements of any construction project or other endeavor you undertake.  The content of the Site is for informational purposes only and does not constitute legal or certified advice of any kind.  Product and service recommendations and any other opinions appearing on a Member’s profile page are the Member’s alone and do not necessarily reflect the opinion of NKBA.

Children under 13 or 18

The Site is not intended for children under 13 and we do not knowingly collect information from children under the age of 13.  If you are under 13 years of age, then please do not use the Site.  If you are under age of 18, you should use this website with the involvement of your parent or guardian and you should not submit any personal information to us.

Limitation of Liability

Reliance on any information appearing on the Site, whether provided by NKBA, its Members, Account holders, visitors to the Site or others, is solely at your own risk. In using the Site, you agree that neither NKBA nor any other party will be liable or otherwise responsible for any decision made or action taken or not taken due to your use of information presented through the Site or Services.

THE SITE IS PROVIDED “AS IS”.  TO THE FULLEST EXTENT PERMITTED BY LAW, NKBA DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SITE, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR USE OR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NKBA BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF NKBA HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES, ARISING OUT OF ANY USE OF THE SITE OR ANY WEBSITE TO WHICH THE SITE LINKS, INCLUDING DAMAGES RESULTING FROM ANY (A) ERRORS, MISTAKES, OR INACCURACIES OF INFORMATION PROVIDED OR MAINTAINED BY THE SITE, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, (C) INTERRUPTION OR CESSATION OF THE SITE’S OPERATION, OR (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY.  IN NO EVENT SHALL THE AGGREGATE LIABILITY OF NKBA FOR ANY DAMAGES EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for direct, incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that NKBA may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of NKBA’s liability will be limited to the fullest extent permitted by applicable law.

Indemnity

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless NKBA, its affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Site; (b) your violation of any term of these policies; (c) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (d) any claim that Your Content caused damage to a third party. This defense and indemnification obligation will survive termination of these policies, the termination of your membership in the NKBA (if you are a Member) and your cessation of use of the Site.

Applicable Law

The Site is intended to comply with the laws and regulations of the United States and Canada and, as set forth in the Privacy Policy, EU Data Protection Laws.  The Site is intended for use only by residents of the United States, Canada and the European Union. Other countries may have laws and regulatory requirements that differ from those of the United States and Canada, and the EU Data Protection Laws, and the Site is not intended to subject us to such laws, requirements or practices.

To the extent not prohibited by applicable law (e.g., the laws of Quebec or the European Data Protection Laws): these policies are governed by the laws of the State of New Jersey, as such laws apply to contracts between New Jersey residents entered into and performed entirely in New Jersey, notwithstanding your place of residency or New Jersey conflicts of law provisions; you agree that the Site shall be deemed a passive website that does not give rise to personal jurisdiction over NKBA, either specific or general, in jurisdictions other than New Jersey; and Any claim or dispute between you and NKBA that arises in whole or in part from the Site shall be decided exclusively by a court of competent jurisdiction located in Newark, New Jersey.

If any provision of these Terms of Use is found to be invalid or unenforceable, it will be enforced to the extent permissible and, to the extent invalid or unenforceable, such provision shall be deemed modified to the most limited extent necessary to be valid and enforceable, in accordance with applicable law, while still as fully as possible carrying out the intent of the original provision, and the remainder of these Terms of Use will remain in full force and effect.

Miscellaneous

These Terms of Use, along with the privacy policy and any other policies that may apply to you as a Member of the NKBA, subscriber to the NKBA Knowledge Base or visitor of the NKBA.org website, constitute the entire agreement between you and NKBA with respect to, and supersedes any previous oral or written communications or documents concerning, the subject matter of these policies. NKBA’s failure to assert any right or provision under these policies shall not constitute a waiver of such right or provision.

These policies, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by NKBA without restriction.

Use of the terms “including”, “for example” and the like in these policies means “including, by way of example and not limitation”.

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If you have any questions or concerns about your information or require assistance in managing your choices, contact NKBA at privacy@NKBA.org.

Effective Date: July 31, 2018

For Members

In order to maintain the dignity of our profession, to assure public confidence in our industry, and to render proper service to individuals and the public, it is the duty of the owners, executives, and employees of each member firm of the National Kitchen & Bath Association to:

• Conduct all work and business affairs with fairness to all concerned, fidelity to clients and suppliers, and devotion to high ideals of personal honor;
• Accept compensation for a particular service or in particular business dealings from one source only, except with the full knowledge and consent of all interested persons;
• Make no false or misleading statements to the public, to employers, to employees, or to those with whom we maintain business relationships;
• Disclose all interest charges, carrying charges, and fees, and to uphold all laws and regulations pertaining to the business and professional activity;
• Assist the client in understanding and obtaining the full measure of the services and rights expressed or implied in contracts, agreements, or warranties;
• Conduct all business activity without prejudice as to an individual’s age, gender, race, color, religion, national origin, ethnicity, handicap, disability that cannot be reasonably accommodated, marital or domestic partnership status, sexual orientation, liability for service in the armed forces or other protected trait or class;
• Refrain from using unfair means to win professional advancement disseminating any malicious information concerning any person or firm; or using improper or questionable methods of soliciting professional work or sales; and
• Cooperate in advancing the kitchen and bathroom industry by voluntarily exchanging information and experience with fellow members and by contributing to the work of educational groups, schools, and public and trade press, without disclosing confidential matters.

These Standards of Conduct have been adopted to promote and maintain the highest standards of business conduct and professional service among the members of the NKBA. Adherence to these Standards of Conduct is required for membership in the Association and serves to assure public confidence in the integrity and service of its members.

For Certified Members

In order to maintain the dignity of our profession, assure public confidence in our industry, and render proper service to individuals and the public, it is the duty of each certified member to observe this Code of Professional Conduct.

The Certified Member Shall:

• Observe the highest standards of personal and professional conduct when dealing with clients.
• Pledge full support in upholding forthright business practices and maintaining a firm opposition to all unethical business practices.
• Clearly determine and define the entire project, services, and terms of agreement in writing.
• Continually strive for knowledge of applicable laws, building codes, statutes and ordinances, permit procedures and such rules and practices as required by communities, state/provinces in which he/she operates, and agrees to be bound by their laws and all other regulations controlling the industry.
• Strive to attain increased knowledge and skill through continuing education in kitchen or bathroom design, construction systems, business management, etc.
• Compete with others on an honorable and fair basis; not misrepresent services rendered by themselves or others not criticize the works of others, except on the basis of well-founded knowledge and fact.
• Show evidence or proof of ability to interpret architectural instructions from plans, drawings and specifications made under accepted architectural practices, as standardized by recognized professional groups.
• Adhere to a strict observance of all laws relative to the conduct of business, and shall not engage in any exploitation of clients, the Association, industry or profession, nor shall the member mislead the public through false advertising.
• Cooperate in every reasonable way with competitors and the NKBA for the betterment of the industry.
• Strictly adhere to the rules, laws, procedures and customs as set forth by the Board of Directors.

NKBA certified members shall adhere to this Code of Professional Conduct and shall, at the time of certification and annual renewal, attest to this Code.

Dear Chapter Officers,

Happy May! We hope you are having a successful spring season! Our big news for the month is Chapter elections. Self-nominations will open in mid-May for President, Programs Chair, and Communications Chair. 

One very important change to elections this year: Programs Chair position will be a one-year term in 2026, serving January 1 through December 31, 2026, with a two-year term election for 2027-28. This change will shift Programs Chair elections to an alternate cycle from Presidents. Our Chapter Presidents, Chapter Leadership Committee, and NKBA Chapters team all agree that this is necessary. We will discuss this shift on our monthly Zoom calls this month, or feel free to reach out with questions in the meantime. 

Thank you again to our awesome Chapter Officers and to your Recruitment Committees who will help identify candidates throughout the year.  NKBA will send an email inviting all active members (except students) to submit a self-nomination form by July 31. The Chapters team is ready to assist with ballots and all other questions as Chapters hold elections in August. Please remember as you consider candidates for the five positions: Chapter Officers are eligible to serve up to four consecutive full calendar years before rotating off council for one year. 

VFTI 2026 call for submissions will be out soon with a deadline of June 30. VFTI program speakers will be notified by August 31, 2025 for VFTI at KBIS 2026, to be held in Orlando, February 17-19, 2026. (Mark your calendars for Leader2Leader on February 16!)

NKBA K&B Designer members are invited to apply for an exclusive grant sponsored by Fabuwood – the 2025-2026 Certified Designer Grant Program. Twenty designers will be selected to earn CKBD certification. Applications are open now through May 31. Thank you again to our NKBA Chapters Platinum Sponsor Fabuwood for supporting NKBA K&B designers and making goals a reality!

NKBA Student members are encouraged to apply for the annual NKBA | KBIS Ellen Cheever Award. This exclusive award package includes complimentary access to one of our NKBA Specialty Badge programs, a free copy of the NKBA Kitchen & Bath Planning Guidelines, and free access to our Knowledge Base information platform. Students are invited to apply via this link through May 16. 

We are thrilled to share the great news that all 2025 Initiative Grants submitted were approved by the Chapter Leadership Committee! Many of the Chapter initiatives for 2025 focused on promoting the importance of certification; engaging students with mentor programs and networking opportunities; and getting involved with our Skilled Labor Workforce program. We continue to be inspired by your initiatives and leadership!

This week, we are excited to be in Orlando at Coverings with our Florida Chapters. Thank you again to Central Florida; South Florida; Florida Treasure Coast; North Florida and other NKBA Chapters and members for celebrating design, spreading the K&B word, and welcoming new prospective NKBA members through your booth at the show! We were delighted to enjoy an NKBA exclusive event with UMI in Orlando. Kudos to our Central Florida Chapter Officers and UMI for hosting this fantastic event! 

Another exciting event bringing Chapters together is the Chicago Mid West and Indiana State Chapters’ road trip next week to Kohler, WI. Chapter members will enjoy an exclusive tour and firsthand look at Kohler’s innovative products and cutting-edge technologies. What a great opportunity for two fantastic Chapters to engage and connect!

Congratulations to the Metro New York Chapter and their sold-out fundraising event for PAWS for WAR. Metro New York Chapter attracted media attention and raised over $4,000 that went directly to the organization, whose mission is to bring together veterans, first responders and rescued animals, creating unbreakable bonds that foster healing and mutual understanding. Kudos to Metro New York for this fantastic event – and another one on the horizon, with Casino Night just weeks away! 

Cheers again to all 70 NKBA Chapters across the U.S. and Canada – we look forward to working with you in all your initiatives!

Kelly

Kelly Buchsbaum

Director, Chapters & Learning

kbuchsbaum@nkba.org 

To download the latest, most up-to-date NKBA | KBIS please visit the links below.

• NKBA | KBIS Brand Book
• Main Lockup Logo
• Member / Certified Member Logo
• KBIS 2026 Logo

If you have any questions or issues, please contact NKBA Member Relations at info@nkba.org.