Universal Design: Earning the Trust of Your Client… and Close the Sale! – NKBA

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Universal Design

Universal Design: Earning the Trust of Your Client… and Close the Sale!

When:

March 24, 2026 | 12:00 PM ET

CEUs: .1

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What You Will Learn

In today’s marketplace, professionals are increasingly working with clients who are aging in place or living with disabilities—and success depends on more than technical knowledge. It requires empathy, respect, and the ability to build authentic trust. In this engaging session, Steve draws from real-world professional experience and personal insight to share proven strategies for connecting with clients of all abilities in a meaningful and respectful way.
Attendees will learn how to navigate sensitive conversations, recognize and respond to unique needs, and create client experiences that are rooted in dignity and understanding. Steve will also explore how trust-driven relationships naturally lead to confident decision-making and successful sales—without pressure or compromise. This webinar is ideal for professionals who want to elevate both their service standards and their results while doing what’s right for this growing and often underserved population. Join us for this valuable conversation and walk away with tools you can immediately apply to better serve your clients, strengthen trust, and close sales with integrity.

Learning Objectives:

  • Attendees will gain an understanding of why respect is critical for all clients of all ages and abilities
  • Attendees will be provided with some real-world examples and ideas of how to interact with someone with disabilities
  • Attendees will be able to reflect on various approaches that embody integrity when serving this special population
Featured Presenter
Steve Weaver
CEO & Founding Partner, HomeBase Solutions, LLC

Steve Weaver of HomeBase Solutions, LLC, is an accessibility nerd! Having won multiple national awards for design and implementation, he has immersed himself in helping his clients live in place. His passion for doing so stems from his daughter’s journey with Cerebral Palsy. He is now using his God-given abilities to write and speak to teach and help others advocate for what they want and need. He comes alive, and his enthusiasm is contagious when speaking about the things he knows so well. Steve’s ability to speak from his heart and answer any question is helpful to intimate gatherings of a few to hundreds of people attending conferences.

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